FAQ

Our return policy allows returns within 30 days of purchase. Please see our returns page for more details.

Shipping usually takes 3-5 business days. International deliveries may take longer.

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your order.

If you have received a defective product, please contact our customer service within 7 days of receiving the delivery. We will provide you with instructions on how to return it and receive a replacement or refund.

We recommend cleaning the jewelry once a month with a cloth (microfiber, cotton, or polishing cloth).

The 18k gold plating makes the jewelry very water-resistant. However, it is better to remove the jewelry when showering and store it in a dry environment.